Palms Casino Resort Chooses VizExplorer’s Player Development Solution

April 19, 2022, Las Vegas, NV – VizExplorer, the leading provider of operational intelligence solutions for casinos, today announced it has signed an agreement with Palms Casino Resort. Palms Casino Resort will install the hostVizOps™ player development solution at its Las Vegas property. Palms executives are looking to provide their host team with the ability to jump start VIP outreach and develop strong relationships with valuable customers in the highly competitive Las Vegas market.

VizExplorer’s hostVizOps will give the casino’s player development team a robust CRM tool with mobile access to player data, real-time notifications about player activity onsite, and automated task management to streamline communication with and development of valuable players. “When evaluating tools for our player development team, hostVizOps quickly became the clear choice for us,” said Greg Shulman, Vice President of Casino Marketing at Palms. “We look forward to our host team at Palms leveraging this tool and seeing the benefits of partnering with VizExplorer.”

“We are excited to be part of the reopening of Palms. hostVizOps will allow their hosts to be productive and efficient, enabling them to build outstanding relationships with their customers,” said David Patent, CEO at VizExplorer.

VizExplorer will exhibit in booth #720 at the upcoming National Indian Gaming Tradeshow and Convention held April 19-22, 2022 at the Anaheim Convention Center in Anaheim, California. Request a product demonstration during the conference at www.vizexplorer.com.

About VizExplorer

(VizExplorer’s solutions transform your data into clear, actionable insights and revenue generating recommendations. You can choose automation and/or deep data exploration. Viz tools have been recognized as best in class for years and help maximize ROI for gaming operations, database marketing and player development. Learn more at www.vizexplorer.com

About Palms Casino Resort
For more information about Palms Casino Resort, visit: www.palms.com

VizExplorer Press Contact: press@vizexplorer.com

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“HostViz has been a great addition to our property. This tool allows Hosts to move beyond the traditional ‘great guest service’ and relationship-building initiatives, into a personalized guest service experience. Our individual Team Members feel more confident in their telesales attempts and are able to customize their approach for each individual guest. It also allows Hosts to conduct some of their own data mining and guides them along with their path of making sound strategic decisions, that maximize their individual ROI as well as the properties.”

“The VizExplorer team has proven their dedication to us from the start. Their knowledge of the industry, accessibility, and response time, ranging from guidance and training to technical support. They perform and follow through the same way we expect our Casino Hosts to do with VIPs.”

“VizExplorer is much more than a software solution. We have a huge VIP business and we rely on Viz both for growth and to help us delight our best customers. HostViz is an incredible tool that our teams use every day, but, honestly, the training, support, and continuous improvement that Viz brings to the table are what makes them indispensable.”

“We get tremendous value from the use of VizExplorer software and their team has become true partners that understand our business and our needs. With VizExplorer we have made decisions that have driven increased revenue and improved our guests’ experiences!”